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11. Resources & Support

Resources

  • Case Studies & Playbooks (e.g., Holiday, Q4).
  • Webinars & Tutorials.
  • Glossary of Terms.
  • Data Protection & Policies: Growth Channel is GDPR/CCPA compliant; all data encrypted in transit and at rest; servers hosted in secure environments.
  • Pricing & Cancellation: Subscription tiers available; cancellation can be managed via dashboard billing settings.

Support

  • Access in-platform Help Center.
  • Contact Customer Success via dashboard support or email for campaign QA and troubleshooting.
  • Troubleshooting: If campaigns fail to deliver, check pixel fires, creative specs, audience scale, and billing status before escalating to support.

12. Prohibited Campaign Categories (Content and Targeting)

The following categories are prohibited or highly restricted. Campaigns targeting these areas may be delayed or rejected during the review process (see Section 6: Campaigns, Status).

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Adult

Prohibited: Creative depicting or containing pornography, nudity, obscenity, or other adult/risqué material, including ads for sex-related products/services and male enhancement products.

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Alcohol

Restricted: Creative must promote alcohol only in jurisdictions where permitted and only target users of legal purchase age. Must not appeal to underage purchasers.

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Buying Power

Prohibited: Targeting Creatives based on negative aspects of a user's financial status (e.g., low credit score, high debt). Not permitted to use IBA, CAA, or Retargeting data to determine credit eligibility.

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Children

Prohibited: Serving Creatives on Child-Directed Digital Properties; targeting based on prior online activity of users on such properties; creating segments intended to target Children.

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Criminal Actions

Prohibited: Targeting Creatives based on knowledge or inference of a user's commission or alleged commission of any crime.

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Cryptocurrency

Prohibited: Promoting, directly or indirectly, Cryptocurrencies, ICOs, ETFs, Tokens, or Exchanges of any kind.

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Gambling

Prohibited: Promoting, directly or indirectly, gambling, gaming, betting, or wagering of any kind.

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Health

Highly Regulated: Health-related advertising (products, services, or targeting based on health data) is subject to strict government and industry regulation.

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Investment Opportunities

Prohibited: Promoting, directly or indirectly, Investment Opportunities, Stocks, IPOs, ETFs, Equities, or Private Placements of any kind.

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Location

Prohibited: Serving Creative in any jurisdictions under sanctions imposed by the US Office of Foreign Assets Control (OFAC), including Crimea, Cuba, Iran, North Korea, Sudan, and Syria.

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Political Affiliation/Beliefs

Prohibited: Targeting Creatives related to a user’s political affiliation or beliefs, political figures, opinions, or issues.

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Race & Ethnicity

Restricted: US permitted for IBA, CAA, Retargeting, or User-Matched Creatives. Prohibited in the European Union.

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Religion

Restricted: US permitted for IBA, CAA, Retargeting, or User-Matched Creatives. Prohibited in the European Union.

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Sexual Orientation

Restricted: Prohibited without specific opt-in consent. Consent mechanism requires Growth Channel review and approval.